We used to be patient. Not anymore. Now, if an app lags or forces me to type my...

https://shed-wiki.win/index.php/How_Businesses_Stop_Fighting_Over_Price_and_Start_Winning_on_Convenience

We used to be patient. Not anymore. Now, if an app lags or forces me to type my card details for the tenth time, I’m gone. Consumers expect a baseline where one-click ordering and mobile wallets handle the heavy lifting