We used to be patient. Not anymore. Now, if an app lags or forces me to type my...

https://delta-wiki.win/index.php/How_to_Reduce_Friction_Without_Feeling_Pushy

We used to be patient. Not anymore. Now, if an app lags or forces me to type my card details for the tenth time, I’m gone. Consumers expect a baseline where one-click ordering and mobile wallets handle the heavy lifting