Cannabis retail KPIs should help managers make decisions, not fill dashboards. The best scorecard combines sales, customer, inventory, labor, fulfillment, and exception metrics so teams can see both performance and operational risk
Loyalty programs depend on trusted data. If customer profiles are duplicated, consent is unclear, or points are adjusted without controls, the program can create complaints instead of retention
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A retention dashboard should show whether customers return for reliable service, not encourage employees to push larger or more frequent purchases. For Massachusetts dispensaries, begin with a clear measurement definition and lawfully collected data
A useful audit trail lets another person reconstruct a transaction without relying on the employee who handled it. For dispensaries, that means connecting the original event, any correction, the reason, and the final outcome
Pickup orders cannot stay reserved forever
A useful dispensary dashboard helps a manager decide what to check and who should act. It should not collect every number the software can export
Audit readiness is easier when it is built into daily operations
A wholesale delivery should enter the store's records only after the team knows what arrived and where it belongs
An unclaimed order is unfinished work: it may still reserve inventory, hold a payment authorization, or wait in a picking area. Massachusetts dispensaries need a consistent policy for when such an order expires and how it is closed