Mobile AI voice agents let customers speak naturally instead of navigating IVR...

https://deansinspiringperspective.hexaforgey.com/posts/how-do-i-design-a-voice-flow-that-does-not-feel-like-a-phone-tree

Mobile AI voice agents let customers speak naturally instead of navigating IVR menus or chatbot scripts. They handle routine requests and pass complex cases to a person. Gartner forecast conversational AI could save contact centers $80B in labor by 2026.