Listen without rushing to fix things. Ask what would help today and offer one...

https://www.bestbookmarks.win/listen-without-rushing-to-fix-things-ask-what-would-help-and-offer-a-practical

Listen without rushing to fix things. Ask what would help today and offer one step, like going along to an appointment. Try, “I’m here. Want company or help making a call?” Set kind limits. Support may take more than one conversation.