By 2026, AI customer service platforms are shifting from just helping agents...

https://garrettsinsightfulchat.wordcanopy.com/posts/aviva-ai-support-rollout-is-90-resolution-in-2-weeks-believable

By 2026, AI customer service platforms are shifting from just helping agents toward handling entire conversations, cutting costs from $3-$6 per ticket to under $1 in some cases