By 2026, AI customer service platforms are hitting 70% automation within a...

https://zandersexcellentblog.quillnesty.com/posts/how-do-i-pick-an-ai-platform-if-we-have-under-500-tickets-a-month

By 2026, AI customer service platforms are hitting 70% automation within a week, but not all bots fully resolve issues. Many excel at assist vs resolve—helping agents handle cases faster, not replacing them outright